An error is a mistake or something that disrupts the course of business and can give rise to dissatisfaction between the parties. These letters of error are important for everyone. A letter of error could be of two types; if you have done something wrong and the error is on your part, you can write a letter mentioning that something has went wrong, on the contrary, you can write a letter complaining for an error that someone else has done. Some common points should be entertained in both types of letters. The language should be professional; letter should be factual and should address the main issue, or the problem and it should also provide a resolution or settlement of the issue.
In case the error is at your end, it will be wise to write a letter as soon as it is possible for you, mentioning that what could be the actions you can take or you have already taken to rectify the error. It is better to add an apology for the incident assuring compensation. The tone of the letter should be concerned and respectful, mentioning that you understand what inconvenience it has caused. You should avoid blaming anyone for the problem and do not apologize unless you are ready to take the responsibility. If more than one person is affected by the error, it will be a good step to inform all the parties involved and you can explain what actually has happened.
In case someone else has made an error, you should write a straight forward letter, giving sufficient detail of what has happened. Remember that most of the mistakes are unintentional, so give a space to the other party to rectify the problem or settle the issue. Come to a point of solution and avoid blaming anyone, your letter be communicated with a reference and should be based on facts, but it should be courteous and respectful, at the same point it should clearly state issue you have faced. If your previous complaints are not entertained then you can write to a higher authority or in shape of a warning. Sample of this type of letter is also attached with this template.
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